Contact Support
Get help from the WaveSpeedAI support team.
Support Channels
| Channel | How to Reach Us |
|---|---|
| Live Chat | Click the chat icon in the bottom-right corner of our website |
| support@wavespeed.ai | |
| Discord | Join our community |
| X (Twitter) | @wavespeed_ai |
Before Contacting Support
To help us resolve your issue quickly:
-
Check the documentation — Many common questions are answered in our FAQ and Troubleshooting Guide.
-
Gather relevant information:
- Your account email
- Task ID (for generation issues) — find this in Predictions
- Error messages or screenshots
- Steps to reproduce the issue
What Support Handles
- Technical issues with the platform
- Billing and account questions
- API integration help
- Bug reports
Note: Support handles technical issues only. Please do not ask support to generate content for you.
Response Time
We’re committed to giving every user complete and personalized support. If our response is delayed, it’s because we’re carefully handling another case — thank you for your patience.
Feedback
We welcome feedback on product experience and feature improvements. Use any of the support channels above to share your thoughts.
Enterprise Support
For enterprise customers with dedicated support needs, contact support@wavespeed.ai to discuss custom support arrangements.