WaveSpeedAI PTE.LTD. ("WaveSpeedAI", "we", "us", or "our") provides AI-powered API services delivered digitally through our platform at wavespeed.ai. Because our products are digital services consumed immediately upon use, we do not offer returns or exchanges.
Once purchased, credits can be used only for the use of Services and are non-refundable (except as otherwise agreed to by WaveSpeedAI in its sole discretion), non-transferable, and cannot be exchanged or withdrawn for cash.
This applies to all purchases made on WaveSpeedAI, including credits, top-ups, and automatic credit purchases. We do not accept returns or product exchanges once a transaction has been completed.
In the event of a technical error on our end — such as being charged without receiving credits, or a system malfunction that prevents service delivery — please contact our support team. We will investigate and resolve the issue, which may include issuing account credits at our sole discretion.
If you have any questions about this policy or believe there has been a billing error, please reach out to us at support@wavespeed.ai.
For full details, please refer to our Terms of Service (Section 10 — Fees and Payment).